General Terms and Conditions
Terms and Conditions
Validity and Application of These Terms and Conditions
These general terms and conditions apply to anyone (user) who visits or uses the website www.sync-av.com, which is accessible at the web address www.sync-av.com at the time of accepting these general terms and conditions, and is managed by Sync AV distribucija, trgovina in storitve d.o.o., Celovska cesta 172, Ljubljana, Slovenia (hereinafter referred to as the provider).
These general terms and conditions apply to the entire website. In addition to these general terms and conditions, special terms or legal notices may apply to certain parts of the website, subpages, or specific users.
By using the website, the user confirms that they accept and agree to all the provisions of these general terms and conditions and are familiar with the Privacy Policy.
These general terms and conditions may be changed or amended at any time without notice. By using the website under the modified terms, the user confirms their consent to the changes.
Information about the Provider and Contact
Provider and Registered Office: Sync AV distribucija, trgovina in storitve d.o.o., Celovska cesta 172, Ljubljana, Slovenia
(short name: Sync AV, d.o.o.), Celovska cesta 172, Ljubljana.
Email Address (where the user can send objections, comments, claims, and statements): [email protected]
Company Registration Number: 9117741000
VAT ID: SI82362840
Entry in the Court Register: District Court in Ljubljana, Slovenia, on April 28, 2022
Use of the Website
The user undertakes to use the website lawfully and in a normal manner, in accordance with the purpose of the website.
The use of the website does not establish any contract or contractual relationship between the user and the provider. Except for the obligations stated in these terms, the user has no other obligations arising from the use of the website.
Newsletter Subscription and Rights of Registered Users
Registration is voluntary, and the data provided by the user during registration is protected in accordance with the Privacy Policy. A registered user can request the permanent and effective deletion of their data provided during registration at any time. Deletion terminates the user's registered status and all associated rights. The user can re-register at any time.
Prices on the Website
All published prices are informative. The prices listed in price lists and the prices displayed for each product or service are determined. Prices can only be changed by agreement between the buyer and the seller.
All prices are in euros and exclude VAT.
Ordering
The ordering process or the sequence of steps leading to the purchase of a product:
Orders are accepted during business hours by phone: +386 (0)1 620 77 25 and by email: [email protected]
Orders sent in writing, by fax, and by email are also accepted outside of business hours.
Delivery
For any delivery of goods, payment must be made in advance to the Sync AV d.o.o. transaction account, unless otherwise agreed.
Upon receipt of the goods, a delivery note and an invoice for the received goods are issued. By signing the delivery note, the buyer confirms the receipt of the goods.
Delivery by Sync AV d.o.o. is possible. Costs are charged by prior agreement with the customer. Delivery is carried out by mail through Pošta Slovenije or with the delivery service DHL.
Personal pickup is possible at the Sync AV d.o.o. headquarters, from Monday to Friday, between 8:00 AM and 4:00 PM, or by appointment.
The goods are delivered packaged and uninsured at the expense and risk of the buyer.
Payment Methods
Payments by proforma invoice, invoice, payment by debit or credit card.
Ownership of Goods
All delivered goods remain the property of Sync AV d.o.o. until full payment is received.
Invoices
Invoices are issued based on the delivery note.
The price of the goods on the invoice is valid according to the price list in effect on the day of ordering the goods.
The buyer receives the invoice upon receipt of the goods or later by mail.
All documents, proforma invoices, contracts, invoices in one copy are sent to the customer in electronic form and/or on paper. One copy in paper and/or in electronic form is kept at the headquarters of Sync AV d.o.o. Access to documents kept at Sync AV d.o.o. is possible by agreement with the director of Sync AV d.o.o.
Warranty
Sync AV d.o.o. is obliged to monitor and promptly resolve all claims submitted by the customer.
The deadline for repair or rectification of defects is 30 days from the day when the warranty provider or authorized service received the request for free repair of defects and deficiencies of the product.
Only if the manufacturer does not rectify the defect within this period, they must provide the customer with an equivalent new and faultless product free of charge.
In the event that the defective goods cannot be replaced with an identical one (it is no longer in stock or available), it will be replaced with goods that correspond in terms of value and quality, in agreement with the customer. The final deadline for resolving the complaint is 45 days.
Warranty repairs or replacements are carried out at the service provider, to which the customer must deliver or send the defective goods at their own expense. The seller bears the costs of materials, spare parts, labor, transportation, and all costs incurred in rectifying defects or replacing the product based on the warranty. The above rules do not affect the seller's liability for defects in the item.
Protection of Intellectual Property Rights
The entire content of the website, regardless of the form in which it is expressed, is protected by copyright. The copyright holder for the published content is the provider or the person explicitly mentioned in relation to specific content.
All copyrights are reserved by their holders. The publication of content on the website in no case can be interpreted as a waiver of any copyright on the content of the website.
Without the explicit prior written permission of the provider or the copyright holder, any use of any content published on the website for any purpose other than personal viewing by the user is prohibited. The use of content in a way that incorporates the entire website into another website is also prohibited. Violation may result in criminal and civil liability.
www.sync-av.com and Sync AV d.o.o. are registered trademarks of the provider and third parties and are protected by the provisions of the Industrial Property Act. The publication of trademarks on the website cannot be interpreted as a waiver of any rights arising from these trademarks. Violation may result in criminal and civil liability.
Final Provisions
The invalidity of any provision of these general terms and conditions, regardless of the reason for its invalidity, does not mean the invalidity of these general terms and conditions as a whole. In such a case, the invalid provision is considered unwritten, and these general terms and conditions continue to apply without that provision.
Slovenian law applies to legal relationships between users and the provider. The competent court for the resolution of any disputes is the competent court in Ljubljana.
These general terms and conditions are valid from January, 2024.